A real process manager for Sugar

Commercial editions users, to whom this post is dedicated, will be pleased to know that Sugar came at last with a real Business Process Management (BPM) engine, to make complex operations and rules simpler and automatic, such as:

From Sugar to Facebook…and back!

Recently I’m more than ever realizing that customers are becoming the real drivers of this blog. In the sense that the requests arising from my professional sphere, and that end up turning into posts, are passing over the divulgative intent aiming my curiosity about Sugar world. It’s fine, I say: we can join

Creating reports with KReporter

One of the most common question to be heard after a first impact with the huge stuff included in Sugar Community features absolutely is: is there also a reporting tool inside? In a “binary” world, the answer, my friend, is no (otherwise we would be very close to a Professional, not a Community edition). One thing to say is that the advanced search features included down in every Sugar Community module are so advanced that

Phone bars and CRM

Among the essential tools to get the full control of the Contact Center, the Phone Bar is the application, also known as agent, installed in the operator terminal that allows to effectively manage inbound & outbound calls. Moreover, the Phone Bar exploits the potentiality arising by CTI (Computer Telephony Integration), the increasingly integration between the phone, the pc and the CRM application. In the following